Simone Pappalettera

Learning and Organisational Development Practitioner

Simone is passionate about enabling individuals to be confident communicators and highly engaged humans, with experience spanning 20 years across commercial, government and not for profit sectors.

A dynamic, versatile personal and professional development practitioner, designing and delivering strategies and solutions to support initiatives such as customer experience, policy implementation, cultural change and capability development.

From senior executives through to all levels of management and frontline employees, she has earned a reputation as an engaging versatile facilitator, workshop designer, strategist and coach, demonstrating a tailored approach to her audiences.

Success has included the design and roll out of acclaimed emotional intelligence and communication workshops for the banking sector, redesigning the on - boarding and training strategy resulting in an increase in customer service satisfaction, employee engagement and retention.

Promoting a playing to strengths mindset, Simone invites leaders to ask more than ‘what?’ and ‘how?’ she asks ‘why?’ to support a deeper understanding of root cause.

Simone introduces relevant ‘buy in’ approaches including ‘rethinking language’ and ‘rethinking relationships’ to connect leaders more effectively to their people and their own self leadership, to promote desired workplace cultures and business outcomes.

Simone’s experience ranges across a broad range of industries including Commercial - Finance, Telco, Education, and Recruitment, Government-Transport, Infrastructure, Health, Environment, Emergency Services and Not For Profit- Employment Services.

Simone holds a Bachelor of Arts (majoring in Literature) Certificate IV in Workplace Training and Assessment, Certificate in Meta-Coaching, Certificate in Merit Selection and Teaching Diploma (Speech and Drama) from Trinity College, London. She is currently studying for her Licentiate specialising in communications. She also holds a Certificate in Presenting with Neuro Linguistic Programming from the University of Sydney. Simone is an accredited Neuro Linguistic Programmer (NLP) and Neuro Semantic Practitioner.

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