Specialist in Client Service Delivery
Alison Pate is a specialist in client service delivery. She assists major corporations, retail operations, hotels and service organisations to elevate their front of house operations to exceptional service standards. She is expert in developing contemporary business services operations and in building enduring client relationships through corporate hospitality programs.
Since 2002 Alison has consulted with corporate clients, workplace designers and client service teams on a range of business service projects. A core focus for Alison’s work is to collaborate with management teams in designing corporate engagement and hospitality programs that assist them to build and retain valuable business relationships.
Alison is sought after by companies to put in place the systems and structures that will improve their customer service delivery. A key aspect of Alison’s approach is the coaching and mentoring of teams and managers – a process which ensures that service improvements are sustainable and become intrinsic to the organisation’s corporate culture.
Alison’s expertise was initially developed through her role as global Director of Rooms with Hyatt International Hotels, where she was responsible for the design and implementation of room operations and client service standards for more than 65 hotels in Asia-Pacific, Europe and North and South America.
Alison’s unique capacity to deliver environments and services that engage clients, streamline operations and lift workplace efficiency proved attractive to the Macquarie Group, where she was recruited to head up its global Guest Relations division.
Her role was to develop and implement a global network of Guest Relations operations in 20 locations. A key objective was to ensure that the Macquarie Group’s brand values were translated to the environment and to services experienced by clients as they interacted with the group. As Macquarie became a leader in the introduction of activity-based workplaces (ABW), Alison’s expertise was instrumental in addressing the complex operational and change management challenges involved in successfully transitioning to the new workplace.